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Returns & Exchange Info
Returns & Exchange Policy
Returns & Exchange Policy
At Alviaro, we want you to be completely satisfied with your purchase. If something isn’t quite right, our returns and exchange process is designed to be simple and hassle-free.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products should be unworn, unwashed, and in their original condition, with all tags attached.
- Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
How to Initiate a Return
- Contact our customer service team at returns@alviaro.com with your order details.
- You’ll receive a return authorization and instructions on how to ship the item back to us.
- Please ensure the package is securely sealed to prevent any damage during transit.
Exchanges
If you’d like to exchange your item for a different size, color, or product, let us know in your return request.
Exchanges are subject to stock availability. In case the requested item is unavailable, a refund or store credit will be offered.
Refunds
- Once we receive and inspect your returned item, we will process your refund within 5–10 business days.
- Refunds will be credited back to your original payment method.
- Please note that original shipping fees are non-refundable.
Important Notes
- Return shipping costs are the responsibility of the customer unless the item is faulty or we’ve made an error.
- If you receive a damaged or incorrect item, please contact us immediately for assistance.
Your satisfaction is our priority, and we’re here to ensure that your experience with Alviaro is nothing short of exceptional.
